Refund policy

This Refund and Return Policy ("Policy") governs the terms and conditions under which refunds and returns shall be processed for purchases made on TeaWale ("Company," "we," "us," or "our"). By placing an order through our website, you agree to the terms set forth herein.

1. Damaged or Defective Goods

1.1 In the event that the goods are delivered in a damaged or defective condition, the customer must notify the Company within twenty-four (24) hours of delivery.

1.2 The customer is required to provide clear photographic evidence of the damaged or defective goods, along with the original packaging, and submit the same via email to contact@teawale.com.

1.3 The goods must be unused, unaltered, and in their original condition to qualify for a return or refund.

1.4 The Company reserves the right to inspect the goods upon return. If the claim is deemed valid, the Company shall, at its sole discretion, either:

  • Initiate a full refund to the original payment method, or
  • Provide a replacement product at no additional cost to the customer.

1.5 The Company shall arrange for the reverse pickup of defective or damaged goods, where applicable.

2. Non-Returnable and Non-Refundable Items

2.1 The following categories of goods are not eligible for return or refund:

  • Products that have been used, opened, or altered in any manner.
  • Products that are not in their original packaging.
  • Goods returned without prior written approval from the Company.

2.2 The Company does not entertain returns or refunds for dissatisfaction with the taste or flavor of tea, as individual taste preferences are subjective.

3. Refund Processing Timeline

3.1 Upon successful verification and approval of a refund request, the Company shall initiate the refund within three (3) to five (5) business days.

3.2 Refunds shall be credited exclusively to the original payment method used at the time of purchase.

3.3 The Company shall not be liable for delays in refund processing arising due to banking, financial institution, or payment gateway constraints.

4. Right to Refuse Returns or Refunds

4.1 The Company reserves the right, at its sole discretion, to reject any return or refund request if:

  • The claim is found to be fraudulent, misleading, or dishonest.
  • The product is returned without adequate justification or supporting evidence.
  • The request falls outside the prescribed return or refund window.

4.2 The decision of the Company in relation to refund and return matters shall be final and binding.