Privacy policy

This Privacy Policy describes how TeaWale ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from teawale.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last Updated" date accordingly.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

Information We Collect Directly from You

We collect information that you directly provide us, including:

  • Contact Details: Your name, email address, phone number, and shipping/billing address.
  • Order Information: Details about purchases you make, including payment confirmation.
  • Account Information: Your username, password, and other account-related details.
  • Customer support information: Any information you provide when contacting us for assistance.
  • Registration Information: If you create an account, you will be required to provide certain personal details and opt-in to email communication for account-related updates and marketing purposes.

Information We Collect Automatically

We may collect certain information automatically when you use the Site, such as:

  • Device and Browsing Data: IP address, browser type, operating system.
  • Usage Data: Site navigation and interaction details.
  • Cookies & Tracking: We use cookies to enhance your experience.
  • Purchase History: Past transactions to offer personalized recommendations.

Information from Third Parties

We may obtain information from third parties, such as:

  • Payment processors: To securely process transactions.
  • Shipping partners: To fulfill orders and provide delivery updates.
  • Analytics providers: To understand user behavior and improve the Site.
  • Marketing Partners: We may receive data from marketing and advertising partners to tailor promotional messages.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing and improving the Services: To process orders, manage accounts, and enhance user experience.
  • Marketing and promotions: To send you promotional emails and advertisements tailored to your interests.
  • Security and fraud prevention: To detect, investigate, or prevent fraudulent transactions.
  • Customer support: To respond to inquiries and provide assistance.
  • Personalized Recommendations: We use your purchase history and preferences to suggest products that match your interests.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve functionality and analyze website traffic. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may impact the usability of certain features on the Site.

For more details about cookies, please visit Shopify's cookie policy at: https://www.shopify.com/legal/cookies

How We Share Your Personal Information

We may share your personal information with:

  • Service providers: Such as payment processors, fulfillment partners, and IT service providers.
  • Business and marketing partners: To send promotional content and special offers, including co-branded promotions.
  • Legal and compliance reasons: If required by law, to enforce our terms, or protect our rights.
  • Corporate Affiliates: If we engage in a business merger, sale, or reorganization, we may share personal information as part of the transition process.

We do not sell your personal information to third parties. However, we may share aggregated, non-personally identifiable information for business purposes.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal information.

Children’s Data

The Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will delete the data.

Security and Data Retention

We implement security measures to protect your personal information. However, no security system is impenetrable. We retain personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Access: Request a copy of your personal data.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information.
  • Opt-out: Unsubscribe from marketing emails at any time.
  • Updating Information: If you need to update your account details or preferences, contact us at the email below.

To exercise these rights, please contact us at contact@teawale.com. We process opt-out requests within 10 business days.

International Data Transfers

Your personal information may be transferred and stored outside your country of residence. If you are in the European Economic Area (EEA), we ensure appropriate safeguards are in place for data transfers.

Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Thank you for trusting TeaWale with your information!

Disclaimer

TeaWale is not an authorized distributor of the products listed on our website. We operate as independent resellers, sourcing products from various suppliers to provide you with the best selection. Any trademarks, brand names, or logos used on this website belong to their respective owners and are used for informational purposes only.