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Terms & conditions
Welcome to TeaWale! These Terms of Use ("Terms") govern your access to and use of teawale.com (the "Site"), our services, and any transactions made through the Site. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or services.
1. Business Information & Location
TeaWale is operated by TeaWale Private Limited, based out of:
Address: Eastern Business District, E-113, Lal Bahadur Shastri Marg, Ganesh Nagar, Bhandup West, Mumbai, Maharashtra 400078, India.
We may modify these Terms from time to time to reflect updates in our services, policies, or for legal reasons. We will post the revised Terms on this page and update the "Last Updated" date accordingly. Your continued use of the Site after such changes constitutes acceptance of the updated Terms.
3. Website Availability & Modifications
TeaWale reserves the right to suspend the Site for any reason, including repairs, planned maintenance, or upgrades. We may modify or discontinue any aspect of the Site without prior notice.
If we suspect unauthorized or illegal activity on the Site, we reserve the right to take necessary actions, including suspension of accounts and legal proceedings.
4. Eligibility
By using the Site, you confirm that you are at least 18 years old or have obtained parental or guardian consent to use the Site. If you are under 18, you must have your parent or guardian read and accept these Terms on your behalf.
5. Use of the Site
You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:
Engage in fraudulent, misleading, or unauthorized activity.
Use the Site to distribute spam, malware, or harmful code.
Attempt to gain unauthorized access to our systems.
Interfere with the operation of the Site or disrupt services.
6. Account Registration & Security
To make purchases or access certain features of the Site, you may be required to create an account. You agree to provide accurate and complete information during registration and to update your information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. If you suspect unauthorized access to your account, please notify us immediately at contact@teawale.com.
7. Orders, Payments, and Billing
7.1 Product Availability & Pricing
All prices and product availability on the Site are subject to change without notice. We reserve the right to discontinue or modify products at any time.
7.2 Order Confirmation
Once you place an order, you will receive an order confirmation via email. This confirmation does not signify our acceptance of your order; we reserve the right to refuse or cancel any order for any reason, including suspected fraud or pricing errors.
7.3 Payment Processing
Payments are processed through secure third-party payment providers. By making a purchase, you agree to provide accurate payment information and authorize us to charge the total purchase amount to your provided payment method.
If you use a credit card, you must be the authorized cardholder. We are not liable for fraudulent transactions. The responsibility to prove unauthorized card usage lies with the user.
8. Returns & Refunds
We aim to ensure customer satisfaction. If you are unsatisfied with a purchase, please review our Refund & Return Policy on our Site for details on eligibility and the return process. We reserve the right to refuse returns that do not comply with our policies.
9. Intellectual Property Rights
All content on the Site, including text, images, logos, and trademarks, is owned or licensed by TeaWale. You may not reproduce, distribute, or use any content from the Site without our express written consent.
10. Privacy Policy
Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data. Please review it carefully.
11. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the content, policies, or practices of these third-party sites. Your interactions with such sites are solely at your own risk.
12. Limitation of Liability
To the maximum extent permitted by law, TeaWale and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages resulting from:
Your use or inability to use the Site or our products.
Unauthorized access to your account.
Any errors or inaccuracies on the Site.
13. Indemnification
You agree to indemnify and hold harmless TeaWale, its affiliates, and employees from any claims, damages, liabilities, or expenses arising out of your violation of these Terms or misuse of the Site.
14. Termination
We reserve the right to suspend or terminate your access to the Site at our discretion, without prior notice, if we believe you have violated these Terms or engaged in illegal activities.
15. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996, with proceedings taking place in India.
16. Food Safety Policy
TeaWale is committed to maintaining high food safety standards. We ensure that our facilities adhere to hygienic conditions, and we comply with applicable food safety regulations. Our processes follow Good Manufacturing Practices (GMP) to guarantee the quality and safety of our products.
We work closely with our suppliers to ensure the raw materials used in our products meet strict quality and safety standards.
17. Contact Information
If you have any questions about these Terms, please contact us at:
